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关于国航涉及科伦坡航线客票特殊处置方案的通知

2019-04-22来源:遨游网

尊敬的各位旅客:
斯里兰卡科伦坡发生爆炸,为做好受影响旅客服务,协助行程涉及科伦坡航线的旅客更好地安排出行计划,现确定相关客票免费变更规则,如下:  
一、适用范围
凡在2019年4月21日(含)前购买的,涉及国航自营科伦坡航线,且旅行日期为2019年4月21日(含)至2019年5月5日(含)期间的999客票(包括里程奖励客票)。   
二、航班变更
旅客首次提出航班变更申请,可在客票有效期内为其免费预订2019年5月31日(含)前国航自营科伦坡航班,免收子舱位价差、淡旺季价差。
旅客提出的再次变更申请或需变更至2019年6月1日(含)之后国航自营科伦坡航班,须依据客票使用条件办理。
三、退票   
旅客亦可在客票有效期内,选择申请办理退票手续,无须支付退票手续费。
上述时间均为当地时间。   
请您安排好自己的行程。国航 24小时服务热线:95583
 
Notice on Involuntary Ticket Change Handling Rules regarding Air China-Operated Colombo Route
 
Dear Passenger:
Due to the explosion in Colombo, Sri Lanka, in order to provide better ticket service for the affected passengers, Air China has made the following arrangements for passengers flying to or from Colombo, as follows: 
Air China “999” tickets (including tickets exchanged for with PhoenixMiles kilometers) on Colombo route operated by Air China for the whole journey - tickets issued before April 21, 2019 (included) travel on Colombo flights between April 21, 2019 (included) and May 5, 2019 (included) and with confirmed reservations on Air China -operated Colombo flights.
II.  Rebooking or Rerouting
If a passenger requests flight change or route change for the first time, within the validity period of the ticket, the passenger can be booked on a Colombo Air China -operated flight that departs before May 31, 2019 (included), with no flight change handling fee charged, and the passenger can be exempted from sub-class fare differences and seasonal fare differences.
Passengers who request flight or route change again or request change to a flight or route that departs after Jun 1, 2019 (included) are subject to the conditions of use of ticket.
III. Refund
Passengers can also, within the validity period of the ticket, request a refund on ticket, with no refund handling fee charged. All times and dates mentioned above are local ones.
Please arrange your own schedule.
Air China 24-hour service hotline: 95583.