Notice on Involuntary Ticket Change Handling Rules regarding Air China-Operated Colombo Route
Due to the explosion in Colombo, Sri Lanka, in order to provide better ticket service for the affected passengers, Air China has made the following arrangements for passengers flying to or from Colombo, as follows:
Air China “999” tickets (including tickets exchanged for with PhoenixMiles kilometers) on Colombo route operated by Air China for the whole journey - tickets issued before April 21, 2019 (included) travel on Colombo flights between April 21, 2019 (included) and May 5, 2019 (included) and with confirmed reservations on Air China -operated Colombo flights.
II. Rebooking or Rerouting
If a passenger requests flight change or route change for the first time, within the validity period of the ticket, the passenger can be booked on a Colombo Air China -operated flight that departs before May 31, 2019 (included), with no flight change handling fee charged, and the passenger can be exempted from sub-class fare differences and seasonal fare differences.
Passengers who request flight or route change again or request change to a flight or route that departs after Jun 1, 2019 (included) are subject to the conditions of use of ticket.
Passengers can also, within the validity period of the ticket, request a refund on ticket, with no refund handling fee charged. All times and dates mentioned above are local ones.
Please arrange your own schedule.
Air China 24-hour service hotline: 95583.